Professional Experience

Sr. Consultant, Business Process

The Operant Group, Atlanta, 2023-Present

• Lead strategic initiatives, driving organization transformation through evaluation, redesign, and implementation of optimized business processes for client organizations. 

• Collaborate closely with clients to understand their unique business requirements to develop customized process improvement strategies.

• Serve as an advisor and subject matter expert, providing guidance and advice to clients to improve business process and develop reporting tools.

• Provided consulting services to clients in manufacturing, construction, engineering, and client-services industries. 

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Director of Process Improvement

Royston Group, Atlanta, Ga., 2021 – 2023

• Served as team leader for the Tiger Team, reporting directly to the CFO, to address and solve complex operational problems.

• Project Management: Moved 40,000 sq ft factory in five months, ensuring minimal disruption and maintaining customer satisfaction. Project completed on schedule.

• Delivered comprehensive project status reports to senior management, providing clear updates, progress reports, and risk assessments.

• Developed a procedure for Accounts Receivable Specialists improving invoice accuracy and enhancing cash flow.​

• Revised pricing strategy and implemented pricing controls which resulted in improved profitability across multiple product groups. 

• Developed training for entry level Refrigeration technicians which resulted in decreased amount of time to attain competency.

• Delivered PM training at semi-annual Royston Group University, receiving positive feedback from attendees and senior management.

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Instructor, Project Management, 2015 – 2021

Deliver Project Management training and PMP Exam Preparation to over 400 students preparing for the PMP exam.  Clients include:

• Gwinnett Technical College

• Sprint Corporation

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Project Manager (as contractor)

Adept Consulting, LLC, Cumming, Ga. / Tallahassee, Fl., 2019

• Performed installation of IT hardware for government agency client. 

• Compiled progress information and delivered status reports to client and internal stakeholders. 

• Project was completed on schedule.

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Project Manager, Quality Manager

Southern Index, Lawrenceville, Ga., 2000 – 2018

• Process Improvement:  Successfully completed Xerox’s vendor assessment, a one-year process that resulted in Southern Index becoming a vendor to Xerox for printable index tabs and printable ID card media.

• Sales Support:  Provided technical support to sales personnel regarding product characteristics, specifications, packaging, and quality control procedures for preparation of sales presentations. 

• Third-Party Compliance: Managed compliance documentation and records for original awarding of and annual renewal audits of Forest Stewardship Council (FSC) and Sustainable Forestry Initiative (SFI) Chain-of-Custody Certifications, 2008-2018. 

• Claims Management:  Developed and performed procedures for claims against vendors (e.g., paper manufacturers, packaging vendors, carriers) resulted in recovering over $500,000 from vendors. 

• Patent Research: Reviewed intellectual property (i.e., patents) of competitive products in order to design alternative products that did not conflict with standing patents. The result of one intellectual property review project was a design for an alternative product of the BestCard™ – the new product was sold by Southern Index one of the largest paper distributors in North America.

• Patent Application: Wrote design patent applications that were issued design patents:  Perforated Sheet with Integrated Bi-Folding Card Shape (D680584), Carrier sheet with bi-fold cards (D728015).

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Instructor (as volunteer)

Goodwill of North Georgia, 2013 – 2014​

Taught classes on Introduction to Computing and Microsoft Word, supporting Goodwill's mission to improve employability.

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​Earlier Working Experience​
Management Consultant – The Operant Group, Atlanta, Ga.

• Clients include:

• Bridgestone-Firestone

• Caterpillar South America

• Fort James Corp

• MFS Telecom

• Towne Air Freight

• Federal Express.